Information about Shipping & Returns
SHIPPING Times and COST
Vibram Canada does not ship outside of Canada
Orders typically ship within two (2) BUSINESS days. During holidays and sale periods, orders without express shipping may be delayed an additional business day.
Transit times are out of Vibram Canada’s control, below are estimates that may not apply during holidays or inclement weather.
Canada, excluding northern provinces/territories (*all postal codes except those which begin with either X or Y)
Regular Shipping = $20 (waived on orders over $75) - average of 3-10 business days.
Express Shipping = $45 - average of 1-4 business days.
Northern Canada (*all postal codes which begin with either X or Y)
Over $150 Ground/Regular = $20 - average of 5-12 business days.
Under $150 Ground/Regular = $35 - average of 5-12 business days.
Express shipping (any price) = $45 - average of 3-8 business days.
SHIPPING CONFIRMATION
Vibram Canada will email shipping confirmation with method and tracking number as soon as your order leaves our warehouse via our shipping broker Freightcom (info@freightcom.com).
All orders require a signature for deliveries.
We are more than happy to pursue shipping issues, but once an order leaves our warehouse couriers no longer consider it Vibram Canada’s merchandise, they consider it your merchandise. As such, in the case of a shipping complication you will get a much quicker response from couriers if you reach out to them directly with your tracking number.
RETURNS
Vibram Canada handles returns of finished Vibram FiveFingers and Furoshiki merchandise purchased at ca.vibram.com. For returns and exchanges of merchandise purchased at another retailer or website, please contact that retailer directly.
Sale or clearance merchandise are final sale
Do not ship back merchandise without a return authorization number.
Within 6 weeks of purchase: 100% Satisfaction Guarantee on regularly priced Vibram FiveFingers and Furoshiki.
· Regular-priced FiveFingers and Furoshiki purchased at ca.vibram.com can be returned for any reason within 6 weeks of the original purchase date for a full refund (less shipping cost noted above), no questions asked.
· All return shipping charges are the responsibility of the customer.
· Not applicable on sale or clearance merchandise.
Please refer to "SHIPPING YOUR RETURN" below for details to proceed with a return.
Within 90 days of purchase: Returning NEW merchandise
· Regular-priced FiveFingers and Furoshiki may be returned for a refund (less original shipping cost) only if all packaging, tags, and merchandise is in pristine, re-sellable condition.
· All return shipping charges are the responsibility of the customer.
· Not applicable on sale or clearance merchandise.
· Used merchandise or merchandise without intact packaging cannot be returned.
Please refer to "SHIPPING YOUR RETURN" below for details to proceed with a return.
Within 90 days of purchase: DEFECTIVE merchandise
· If your regular-priced FiveFingers or Furoshiki are found to have a material or manufacturing flaw within 90 days, a direct replacement of the defective model is standard. If a direct replacement is not available, a different model may be offered, price differences will apply. If no alternate replacement is suitable, a refund will be issued (less shipping cost noted above)
· If your sale or clearance FiveFingers or Furoshiki are found to have a material or manufacturing flaw, replacement will depend on availability. If the same color and size are not available a refund will be issued (less shipping cost noted above
· Damage caused by misuse, user error, or excessive wear and tear is not covered by warranty.
· Modifications or alterations made to the design of the shoe will void warranty.
To proceed with a warranty claim please email Customer Service at info@shopvibram.ca, with your Vibram Canada Order number (eight digit number from your order confirmation) and 3 Pictures of defective item including size label, the soles of the shoes, and the defect itself. In most instances we will not require that you return your defective item as long as we can verify the defect through pictures.
SHIPPING YOUR RETURN
Please email Customer Service at info@shopvibram.ca, with your Vibram Canada Order number (eight digit number from your order confirmation) to obtain your return authorization number, shipping address and instructions. A $15 handling fee may be applied if these instructions are not followed.
Vibram Canada does not cover return shipping costs and is not responsible for returns lost in transit.